FAQ

Get answers to frequently asked questions about SongShift.
How do I get started?

Getting started with SongShift is easy! After completing the onboarding process, simply tap the "+" button in the top right corner of the Shifts screen. This opens the Shift Configurations page where you'll see various transfer options.

From here, you can choose to transfer your library albums, songs, playlists, content from links in your clipboard, or other media sources. Just follow the simple prompts to complete your first music transfer.

Will my source playlists or music library be affected?

No, your source playlists or music library will not be affected. We will only match and transfer music content from your source to your destination.

How do I prevent Apple Music playlist songs from being added to my library?

When transferring playlists from another service to Apple Music, if you don't want to add the playlist songs to your Apple Music library, you can disable "Add Playlist Songs" in the Music app settings within the Settings app.

To get to this page, go to:

My playlists haven't shown up in my library yet.

Changes to your music library happen over the cloud and may not be immediately synced to your device. Please wait some time if they don't immediately appear.

The app says iCloud Music Library is disabled.

If you see this message, it means that iCloud Music Library is disabled. Please enable it in the Music app settings within the Settings app.

To get to this page, go to:

If you've already enabled this setting but you're still seeing this message, please try the following:

Will my playlists be deleted if I don't keep my SongShift subscription active?

No, your playlists will not be deleted if you don't keep your SongShift subscription active. You will still be able to use the app to transfer and share music, however, you will not be able to use the pro features. Only actions you take in the app will affect your music library.

Can I transfer unreleased songs uploaded on some services?

Although some services allow users to upload custom mp3 files, we can only transfer songs that exist on the destination service. This means only music that is officially released on major music platforms can be transferred.

Have a question we haven’t answered?

If you have any other questions regarding SongShift, please contact us via email at support@songshift.com